platepass hertz tolls dispute

Avoid Slowdowns at Tolls: How to Use PlatePass | Hertz The websites for both Dollar and Thrifty only refer to ". In a transponder region - open the transponder box (located behind the rearview mirror), so that the toll agency can read the transporter. You may pay cash at the toll booth and still have the plate pass in your car activate. Dollar Car Rental Charged Me $60 For a Single $2 Toll - The Points Guy Search by Credit Card. This site does not include all credit card companies or all available credit card offers. Programs: AA 2MM, Bonvoy LTT, Hilton Diamond. How many miles did she accrue during her rental? Clear disclosures of the fees and charges must be provided on the company websites, online reservation paths, confirmation emails and at the rental counters. However, Blakey wrote, PlatePass charges toll costs, additional toll fees and administrative fees for each day of the car rental term.. Google Maps, Waze and other mapping apps give you the option of only taking routes without tolls. PlatePass charged me for driving one way from NYC to Baltimore via Staten Island and the NJ Expressway. Be sure and reference your Hertz Rental Reservation Number (RR) in the subject line of the email. Assuming these rates, the total cost charged by each of these rental car companies is: *E-Z Rent-A-Car price is "before taxes and fees.". Due to the lack of availability, I had to make one reservation for the second half of the trip and made a second reservation for the first half a few weeks later. How to dispute PlatePass toll charge in error? - FlyerTalk Do Not Sell/Share My Personal Information. PlatePass | Hertz The same $ 19.37, plus convenience fee, has also been charged by PlatePass/Hertz. So the dates of the toll charges coincided with the period of your wife's rental? Dougans surprise came when he noticed the invoice also included a $15 charge for EACH toll he incurred during his trip. We've made sure they don't have to leave their wallets with Hertz when they do.". After looking into the situation, a Hertz spokesperson was able to confirm that the toll-pass provider had agreed to reduce the charge to $17.95. Judge curbs class action vs PlatePass over rental car tollway charges I was totally blindsided by getting this bill in the mail. Hertz charges a $5.95 fee (plus the toll) for every day you use a toll road. Speed camera firm and Hertz agree to pay $3.6 million to San Francisco, California over hidden PlatePass toll road charges. How Does A $3 Toll Turn Into A $20 Rental Car Charge? - Consumer Reports When youre renting a car with a long contract, no one looks at that. In the past I have used Hertz in other locations with PlatePass, and they never charged such "all-inclusive" fees. According to a press release, the agreement requires Dollar and Thrifty to clearly and conspicuously disclose their toll and PlatePass fees to consumers. Alamo, National and Enterprise give you the same choice. It was all automated so theres no toll booth to pay cash or anything. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. A week later, the online invoice still showed a $59.99 balance due and my credit card was charged for this full amount. I just wanted to share my recent experience with my Hertz rental because I was charge in error for multiple tolls that I was not responsible for. However, Blakey wrote, "PlatePass charges toll costs, additional toll fees and administrative fees for each day of the car rental term." Grabowski, who said he could have used his own I-PASS transponder, paid in the cash lane or made an online payment, ended up paying Hertz $28.85 for tolls. Reading further down in the contract, renters will find this information in tiny print: If you decline the optional PlatePass All-Inclusive service at the commencement of the rental period, but still use electronic toll roads and/or bridges during the rental period (including "cashless" or all electronic toll roads and bridges as noted above), you will be liable for and we will charge you: (a) all tolls incurred for such use (at the highest, undiscounted applicable toll rate); (b) a $15 administrative fee for each toll incurred (subject to a $90 cap for such toll-related administrative fees for the rental period); and (c) all other applicable toll charges or fees, if any.. Pay by plate: If you decline the PlatePass program, the terms say that the "highest, undiscounted applicable toll rate" will be charged, with a $15 per toll admin fee, up to $90 per rental. City Attorney Dennis Herrera, who filed the lawsuit in San Francisco Superior Court in 2017 on behalf of the people of California, announced the settlement on Tuesday. But I do feel somewhat for the employees, so when Ive had to dispute charges, I try to be extra nice in my written or verbal communications. In light of recent lawsuits, several rental car companies have reduced their fees and taken steps to make their policies more transparent. Just stay to the right. (WTHR Staff), Florida AG response to the toll settlement. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. This Walking Pad treadmill made getting 10,000 steps a 7 dog-friendly national parks that welcome your pup, Your Privacy Choices (Opt Out of Sale/Targeted Ads). According to the suit [PDF], Hertz offers customers an automatic toll-paying service called PlatePass that they can use on Californias toll bridges, or just pay cash. INDIANAPOLIS (WTHR) Sand. You can pay $3.95 per usage day or rent a transponder for $3.95 per rental day. Haha I totally remember getting ripped off by this before. Please note: The PlatePass service fee is per rental contract, not per rental month for those with multi-month contracts. Just want to ask a question,you mean to saay if you go for a drive around (ta && ta.queueForLoad ? 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Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Its quite a hustle. No one had access to her car. According to that contract, customers have the right to request the companys PlatePass service, an optional electronic toll payment service whereby all toll charges and any toll-related fees you incur during the rental period are covered by a daily or weekly PlatePass all-inclusive rate. The rate varies between $8.99 and $21.49 daily, depending on where you rent your car. Disputed the bill 4 times with American Express. There is no maximum PlatePass convenience fee. Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program. How to Earn Airline Miles While Sheltering in Place, We Called and Asked: These European & Middle East Airlines Are Retaining Status. PlatePass LLC will automatically charge the credit card used for the rental, typically one-to-three weeks after the rental . You rent a vehicle from your favorite car rental company. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-60938148', '');}, 'log_autolink_impression');rental car companies in the area now have facilities for automatic tolls. In addition to saying he wouldve requested the PlatePass device be deactivated had he known of the fee structure, Grabowski argued PlatePass wasnt a party to his rental agreement with Hertz, nor was it a third-party beneficiary, giving it no ability to enforce the arbitration provision against him. This story has been corrected to reflect Silvercar's recently-added tolling administrative fee. Many rental car companies will charge convenience, administrative, or service fees for this toll service, turning a hypothetical $1.50 toll to a more than $20 charge on your bill. Is it just Hertz' regular # or somewhere else to call? I will be driving in California, Arizona, Utah, and Nevada, so I would rather not pay for PlatePass when I can just pay cash( or online at Golden Gate ) or avoid the toll roads. Theres no person there to take your money. We respect your privacy. PlatePass has been represented in the case by attorneys Garrett L Boehm Jr. and Michael J. Linneman, of the firm of Johnson & Bell, of Chicago. To come back in, there's tolls. CHICAGO A federal judge put the brakes on a class action accusing PlatePass, which provides electronic tolling services for rental cars, of hitting its users with large, unexpected fees. It was a fun trip. PlatePass is an electronic toll payment solution that enables you to use covered cashless toll collection lanes or all-electronic tollways, without the use of a personal transponder or paying the toll authority directly. This image has not been published yet. Just got a bill for $82 for tolls. She received a $100 charge from PlatePass for charges on the NJ turnpike, NY and other places she never drove to. Right? With tolls in and out of the airport costing just $1.75 each for passenger vehicles, Dollar's policy was effectively that we had to pay $60 for $3.50 in tolls. But renters who drive two hours south to Louisville or two hours north to Chicago or the Indiana Toll Road are likely to incur tolls and unexpected fees that will be assessed weeks later. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. By logging into your account, you agree to our Terms of Use and Privacy Policy, and the use of cookies as described therein. Earlier this year, Hertz settled a separate lawsuit and changed its policies involving controversial toll charges for renters crossing the Golden Gate Bridge. In October 2020, attorney Paul Geske with the firm of McGuire Law P.C., of Chicago, filed suit in Cook County Circuit Court against PlatePass, which is based in Arizona and licensed to do business in Illinois through its parent company, Verra Mobility.
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