If you have questions or need assistance, please contact your Provider Relations representative or contact Provider Services: If you have questions: Phone: 1-844-396-2330 . However, some offer special programs, in addition to normal Medicaid benefits. At Anthem, we offer Kentucky employers the full range of our expertise, experience, and innovative approach. Our Kentucky small business health insurance plans provide your employees access to the right doctors, benefits, tools, and support to simplify their health journey and help keep your business running. index.htm Live Chat for Members Log in to your Anthem account to discuss your questions with a live representative. 800-774-3892 (Out of State Number) Silver Plans Silver health insurance plans have average monthly payments but lower deductibles than the bronze level. Silver plans also offer certain cost reductions for those who qualify. 2/23/2023. These plans are ideal for individuals and smaller families with average healthcare needs. Like dental, vision health affects your whole body. You can send mail to our headquarters at: Anthem IN Medicaid /Hoosier Health Wise . If you need routine eye services, call eyeQuest at 1-855-343-7405. Dental Provider Resources We offer deep discounts and one of the largest dental networks in the nation, along with ways to customize our plans for total flexibility. Serving Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri (excluding 30 counties in the Kansas City area), Nevada, New Hampshire, Ohio, Virginia (excluding the Northern Virginia suburbs of Washington, D.C.), and Wisconsin. 200 Southfield, MI 48076 Member Services Manager Phone: (800) 877-6876 Fax: 248) 443-4804 Email Anthem Health Plans of Kentucky/Optum Anthem Kentucky Medicaid Attn: Subrogation Department P.O. Phone: (866) 606-3889 Website: http://molinahealthcare.alertline.com Dental: Or 800-662-1220 (SafetyNet Relay), Medicare Advantage plan: Effective June 13, 2019, you may notice slight changes to the prompts within our interactive voice response (IVR) system when you dial Anthem's Provider Service areas. Understand what dental insurance covers, so you can choose the plan that's right for you and your family. Anthem can help you find a solution that fits your unique situation. does united health care cover dental implants? The request should include why a specific drug is needed and how much is needed. 2005 - 2023 copyright of Anthem Insurance Companies, Inc. Official Site of Anthem Blue Cross Blue Shield, a trusted health insurance plan provider. If you dont have a secure account, create one by entering your information on the Register page. 1https://www.antheminc.com/AboutAnthemInc/ does united health care cover hearing aids? Kentucky (800) 456-3967 (800) 860-2156 . All MCOs must provide the same benefits and cost-sharing. It also allows your team to: Check order status and view order history Print/save PDF of order summary Attention: If you speak any language other than English, language assistance services, free of charge, are available to you. Transparency legislation puts the consumer at the center of the equation. Anthem Blue Cross and Blue Shield Medicaid is the trade name of Anthem Kentucky Managed Care Plan, Inc., independent licensee of the Blue Cross and Blue Shield Association. Home. Aetna address and Provider Phone Number; Timely Filing Limit of Insurances. You can also live chat with an Anthem associate from within the Availity Portal. Our plans are available for groups with 51 or more employees (101 or more employees in CA, CO, and NY). As a leader in managed healthcare services for the public sector, Anthem Blue Cross and Blue Shield Medicaid helps low-income families, children and pregnant women get the healthcare they need. Members do not have to contact Anthem for a referral. Sydney Care is offered through an arrangement with Carelon Digital Platforms, Inc. Sydney Health and Sydney Care are service marks of Carelon Digital Platforms, Inc., 2023. Need help finding the right plan? Quality Care That's Right for YouWhether you need a routine check-up or a specialty procedure, you want the best care you can find.BCBS recognizes doctors and hospitals for their expertise and exceptional quality in delivering care. By constantly adapting and innovating Anthem supports your workforce health and productivity while helping you remain competitive. Aetna HMO Plans (California) 888-702-3862 (Benefit Questions or Claim Inquiries) Individual & Family Plans. Whether you're a member or provider Amerigroup is here for you. Then select Chat with Payer and complete the pre-chat form to start your chat. We provide innovative solutions for federal employees, labor & trust, and student health organizations. Greater transparency distilled into personalized information will enable consumers, providers, and employers to make high-value healthcare decisions that can make everyone feel covered, protected, and confident. List of the top 20 insurance providers in the US 2023, Worker Compensation Insurance Claims mailing address updated list (2023), BCBS ALPHA NUMERIC PREFIX LIST A2A to Z9Z list updated (2023), Blue cross blue shield (BCBS) of Alabama (AL), Premera Blue cross blue shield (BCBS) of Alaska (AK), Blue cross blue shield (BCBS) of Arizona (AZ), Anthem Blue cross blue shield (BCBS) of Colorado (CO), Anthem Blue cross blue shield (BCBS) of Connecticut (CT), Blue cross blue shield (BCBS) of Costa Rica (CR), Highmark Blue cross blue shield (BCBS) of Delaware (DE), Anthem Blue cross blue shield (BCBS) of Georgia (GA), Blue cross blue shield (BCBS) of Illinois (IL), Anthem Blue cross blue shield (BCBS) of Indiana (IN), Local: 800-345-4344 (Blue Access/Preferred/Traditional), Blue cross blue shield (BCBS) of Kansas City, Anthem Blue cross blue shield (BCBS) of Kentucky (KY), Blue cross blue shield (BCBS) of Louisiana (LA), Anthem Blue cross blue shield (BCBS) of Maine (ME), Carefirst Blue cross blue shield (BCBS) of Maryland (MD), District of Columbia (DC) and Northern Virginia (VA), Blue cross blue shield (BCBS) of Massachusetts (MA), Blue cross blue shield (BCBS) Blue Care Network Michigan (MI), Blue cross blue shield (BCBS) of Minnesota (MN), Blue cross blue shield (BCBS) of Mississippi (MS), Anthem Blue cross blue shield (BCBS) of Missouri (MO), Anthem: 888-571-9054 (Exchange/Business/Alliance), Blue cross blue shield (BCBS) of Montana (MT), Blue cross blue shield (BCBS) of Nebraska (NE), Anthem Blue cross blue shield (BCBS) of Nevada (NV), Anthem Blue cross blue shield (BCBS) of New Hampshire (NH), Horizon Blue cross blue shield (BCBS) of New Jersey (NJ), Blue cross blue shield (BCBS) of New Mexico (NM), Empire Blue cross blue shield (BCBS) of New York (NY), 800-992-2583(Direct HMO/MediBlue/Medicare Advantage plan/POS/EPO/PPO), Excellus Blue cross blue shield (BCBS) of New York (NY), Blue cross blue shield (BCBS) of Western New York (WNY), Blue Shield (BS) of Northeastern New York (NeNY), Blue cross blue shield (BCBS) of North Carolina (NC), Blue cross blue shield (BCBS) of North Dakota (ND), Anthem Blue cross blue shield (BCBS) of Ohio (OH), Individual and Group Policies: 888-290-9160, Blue cross blue shield (BCBS) of Oklahoma (OK), Highmark Blue cross blue shield (BCBS) of Pennsylvania (PA), Independence Blue Cross(BC) of Philadelphia(Phi) and Southeastern Pennsylvania(PA), 800-275-2583(Personal Choice PPO/Keystone Health Plan East HMO/POS), Triple-S SALUD Blue cross blue shield (BCBS) of Puerto Rico (PR), Blue cross blue shield (BCBS) of Rhode Islanad (RI), Blue cross blue shield (BCBS) of South Carolina (SC) / Southcarolinablues, Blue cross blue shield (BCBS) of Tennessee (TN), Blue cross blue shield (BCBS) of Texas (TX), Blue cross blue shield (BCBS) of Vermont (VT), Anthem Blue cross blue shield (BCBS) of Virginia (VA), Highmark Blue cross blue shield (BCBS) of West Virginia (WVA), Anthem Blue cross blue shield (BCBS) of Wisconsin (WI), Blue cross blue shield (BCBS) of Wyoming (WY). We've gathered resources and tools to help you work as efficiently and productively as possible and do what you do best- care for our members. Do I or any family member have a health problem that needs treatment by a specific type of doctor or specialist? Without the Correct phone number reaching the correct payer is impossible with Blue Cross Blue Shield insurance. Department for Aging and Independent Living, Department for Behavioral Health, Developmental and Intellectual Disabilities, Division of Administration and Financial Management, Department for Family Resource Centers and Volunteer Services, Division of Family Resource and Youth Services Centers, Division of Long-Term Services and Supports, Division of Quality and Population Health, Program of All-Inclusive Care for the Elderly (PACE), Division of Epidemiology and Health Planning, Division of Prevention and Quality Improvement, Office for Children with Special Health Care Needs, DPH Division of Maternal and Child Health, Office of Application Technology Services, Office of the Ombudsman and Administrative Review, Passport Health Plan by Molina Healthcare. That's why Anthem Blue Cross and Blue Shield Medicaid (Anthem) uses Availity, a secure and full-service web portal that offers a claims clearinghouse and real-time transactions at no charge to healthcare professionals. Contact Anthem Blue Cross and Blue Shield Healthcare Solutions (Anthem) . Taking care of your total health often means having coverage that goes beyond medical benefits alone. To find an in-network dentist or change your primary care dentist (PCD), call DentaQuest at 855-343-7405. 800-676-2583 (Eligibility) We work collaboratively with hospitals, group practices, independent behavioral healthcare providers, community, government agencies, human service districts and other resources. - Prior authorization updates for medications billed under the medical benefit (Fyarro, BESREMi, Vyvgart, Adbry, Leqvio) The first column represents the states of the US and the second column is the insurance name and the Third column represents the Phone number. View COVID-19 updates Receive email from Anthem Blue Cross and Blue Shield Medicaid (Anthem) No longer qualify for Medicaid? 205-733-7016 (Non-Par), Pharmacy: Kentucky Back to Help Center Anthem Blue Cross and Blue Shield Kentucky General Inquiries 1-800-331-1476 www.anthem.com Claims and Correspondence Anthem Blue Cross and Blue Shield Kentucky P.O. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. We look forward to working with you to provide quality services to our members. 888-783-5113 (Out of State Number), Home Care Agency: Our dedicated experts know and understand the culture and unique needs of these industries. Download the Sydney Health mobile app Get help with mental health or substance abuse crises DMS oversees the Medicaid programincluding the MCOs which process claims and provide disease management, prior authorization and other services for their recipients. Group health insurance can be a big decision for your business that affects your employees. Your Provider Relationship Management will respond usually within two business days. 800-650-4359 (SafetyNet) Our plans are available for groups with 51 or more employees (101 or more employees in CA, CO, and NY). Together with our trusted partners, we bring innovation through the local depth and expertise of The Blues to solve the toughest healthcare challenges. Stay on top of your health with individual and family plans in Kentucky that fit your budget. Keep up with Medicaid News - December 2022. While extremely helpful in promoting your services, completion of the BHAEP does not affect your credentialing materials/status or provider contract. Does insurance cover breast pumps blue cross blue shield? For costs and complete details of the coverage, please contact your agent or the health plan. You will find affordable group health insurance plans that are designed to be cost-effective and help improve the health of your team. Our mobile app makes it easy to find doctors, information on benefits and claims, and more. (Commeral Plans - Health Maintenance Organization/Preferred Provider Organization) Schedule an appointment to speak to a service navigator or to learn more about our health plans. National Accounts, Posts about using health Insurance and managing your health, Collections of learning resources and links to services, For Sydney Health users connect with others and find care programs. Answers to your medical questions any time, night or day, 1-855-661-2025 (TTY 711) Information for behavioral health providers serving Anthem Blue Cross and Blue Shield Medicaid members in Kentucky . . 2 Subsidies are only available for Qualified Health Plans purchased through the Health Insurance Marketplace or your state exchange. Large Group Plans. Available for iOS and Android devices. Managing your health on the go with useful apps, Privacy Guidance When Selecting Third-Party Apps (English), Privacy Guidance When Selecting Third-Party Apps (Spanish). 800-444-2726 (Claims) If you have questions or need assistance, please contact your Provider Relations representative or contact Provider Services: Fraud, waste and abuse referrals can be made through the following avenues: If you need to update your provider demographic information, please complete the Indiana Anthem Blue Cross and Blue Shield, Kentucky Anthem Blue Cross and Blue Shield Medicaid, Nevada Anthem Blue Cross and Blue Shield Healthcare Solutions. Indiana - Anthem Blue Cross and Blue Shield. Be sure the doctors name is spelled correctly. 855-251-8826(HMO/D-SNP), Medicare Advantage plan: Anthem Kentucky Medicaid . Our digital-first approach focuses on providing virtual solutions, advanced analytics, and innovative product designs that simplify and enhance healthcare delivery. Anthem Blue Cross and Blue Shield Medicaid is the trade name of Anthem Kentucky Managed Care Plan, Inc., independent licensee of the Blue Cross and Blue . 2022 Commonwealth of Kentucky.All rights reserved. Aetna address and Provider Phone Number; Timely Filing Limit of Insurances. Large Group 800-771-3892 (In-State phone number) The PDL includes all medications covered by Medicaid, including some over-the-counter drugs. Which MCO offers special programs that may be of interest to me and my family? As one of the nation's leading health plans, Anthem serves millions of members in state-sponsored programs across the nation. Amerihealth Caritas Directory Healthcare, Health Insurance in United States of America, Place of Service Codes List Medical Billing, Anthem Blue-Cross Blue-Shield of Colorado, Anthem Blue-Cross Blue-Shield of Wisconsin, Anthem Blue-Cross Blue-Shield of Virginia, Independence Blue-Cross of Philadelphia and Southeastern Pennsylvania, Anthem Blue-Cross Blue-Shield of Connecticut, Empire Blue-Cross Blue-Shield of New York, Anthem Blue-Cross Blue-Shield of Missouri, Maryland/District of Columbia/Northern Virginia, Blue-Cross Blue-Shield of Western New York, Anthem Blue-Cross Blue-Shield of Kentucky, Horizon Blue-Cross Blue-Shield of New Jersey, Anthem Blue-Cross Blue-Shield of New Hampshire, Highmark Blue-Cross Blue-Shield of Pennsylvania, Highmark Blue-Cross Blue-Shield of West Virginia, Excellus Blue-Cross Blue-Shield of New York. Kentucky: Anthem Blue cross blue shield (BCBS) of Kentucky (KY) Anthem: . (Anthem Indiana Medicaid/Hossler health wise) 855-661-2028 (Anthem Kentucky Medicaid) 866-594-0521 (Blue Card Provider Phone Number) . Or You may be able to save on your health coverage costs with financial help through the Affordable Care Act. ATENCIN: Si habla espaol, tiene a su disposicin servicios gratuitos de asistencia lingstica. Keep in mind, if you don't renew before the deadline, you may have a gap in health coverage. You can also call the Coverage Option Hotline at 888-823-2583. Lets make healthy happen. 800-373-4879 (PPO) State & Federal | Medicaid | Dec 30, 2022HPV Vaccine Provider Incentive Program ages 9 to 13. Availity, LLC is an independent company providing administrative support services on behalf of Anthem Blue Cross and Blue Shield Medicaid. You can also search for doctors who are accepting new patients and can serve as your PCP. Baltimore - Canton 1501 South Clinton Street Baltimore, MD 21224 Hours: 10 a.m.-6 p.m., Monday-Friday Amerihealth Caritas Directory Healthcare, Health Insurance in United States of America, Place of Service Codes List Medical Billing, Anthem Blue-Cross Blue-Shield of Virginia, Anthem Blue-Cross Blue-Shield of Colorado, Anthem Blue-Cross Blue-Shield of Connecticut, Maryland/District of Columbia/Northern Virginia, Anthem Blue-Cross Blue-Shield of Wisconsin, Empire Blue-Cross Blue-Shield of New York, Highmark Blue-Cross Blue-Shield of Pennsylvania, Anthem Blue-Cross Blue-Shield of Missouri, Independence Blue-Cross of Philadelphia and Southeastern Pennsylvania, Anthem Blue-Cross Blue-Shield of New Hampshire, Horizon Blue-Cross Blue-Shield of New Jersey, Anthem Blue-Cross Blue-Shield of Kentucky, Blue-Cross Blue-Shield of Western New York. Learn more on our official site. 24 hours a day, 7 days a week Connects you to resources and tools to support your employees' whole-health. If your state isnt listed, visit www.bcbs.com for other coverage options. Its easy to change your primary care provider (PCP). Complete your application. Circulating Tumor DNA Panel Testing (Liquid Biopsy) Revised. Virginia Anthem HealthKeepers Plus plan offered by HealthKeepers, Inc. Wisconsin Anthem Blue Cross and Blue Shield. Log in to your account to renew your plan or compare options. Already a member? All other Plans (California) 888-632-3862. Youll need the member ID number on your ID card to register. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. Box 105557 Atlanta, GA 30348-5557 Customer Service 1-800-456-3967 Precertification 1-800-860-2156 1-800-732-8318 Fax Disease Management 1-844-730-0088 Make sure the ZIP code matches the area you want to search and choose Select this PCP.. . What is Medical Billing and Medical Billing process steps in USA? Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. They also make healthcare simpler, whether its finding a doctor nearby, looking into a claim, or getting support that meets your unique needs. Talk to a licensed agent: 833-901-1364 (TTY: 711) Mon-Fri, 8:30 a.m. to 8 p.m. 24/7 NurseLine 1-866-864-2544 (TTY 711) Answers to your medical questions any time, night or day Behavioral Health Crisis Hotline 1-855-661-2025 (TTY 711) Get help with mental health or substance abuse crises 24 hours a day, 7 days a week Important numbers and resources Office of the Ombudsman for the Kentucky Cabinet for Health and Family Services Learn more about our Total Care and Blue Distinction Specialty Care designation programs and find a designated doctor or hospital that meets your needs. 800-676-2573(Eligibility), Blue Option Plus: Log in to Availity Anthem Blue Cross and Blue Shield Medicaid is the trade name of Anthem Kentucky Managed Care Plan, Inc., independent licensee of the Blue Cross and Blue Shield Association. We created this short video to show you how. For all medically billed drug (Jcode) PA requests, please continue to send those directly to Anthem for review. Through whole-person care, we align resources across medical, pharmacy, dental, vision, and behavioral healthcare to minimize risk, improve outcomes, and lower costs. Publish Date. New Medicare Advantage provider service phone number beginning January 1, 2019 Effective January 1, 2019, Medicare providers will have toll free phone numbers specifically designated for their service inquiries. Health Insurance in United States of America (3) Healthfirst Directory (1) ICD 10 Codes Guide - Healthcare (32) Need help finding the right plan? Complete your application. GENE.00049. We support our members with coverage they can count on from the basics to the big moments and everything in between. 877-299-1008 (Group), Blue card number: 888-261-9562 (Claims), Health insurance Market place a.k.a exchanges: 855-854-1438, Blue card number(Out of Area): Behavioral Health Provider Resources 2021 copyright of Anthem Insurance Companies, Inc. As a leader in managed healthcare services for the public sector, Anthem Blue Cross and Blue Shield Medicaid helps low-income families, children and pregnant women get the healthcare they need. Kentucky - Anthem Blue Cross and Blue Shield Medicaid. FEP: 800-532-1537, South Dakota Providers: ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. 1 https://www.anthem.com/anthem-health-plans. 711. Lets find out how additional benefits have made it easier for people to get the care they need in the ways that work best for them from vision and dental, to mental and behavioral health, to prescriptions. Provider Training Academy Filing your claims should be simple. Health concerns can happen anytime. Blue cross blue shield (BCBS) Company Names, Blue cross blue shield (BCBS) Phone Number Provider. Available in select states, plans provide budget-friendly coverage for those who have lost coverage through job loss, dont qualify for ACA subsidies, or have other unique circumstances. Once you know the name of the PCP you want, write down or copy the name. The Department for Medicaid Services (DMS) contracts with managed care organizations (MCOs) to provide coverage for most Kentucky Medicaid recipients. Visit the CAA/Transparency Resource Centerto learn more. Offices For nearly 30 years, CareSource has been headquartered in Dayton, Ohio. 2021copyright of Anthem Insurance Companies, Inc. Anthem Blue Cross and Blue Shield Healthcare Solutions is the trade name of Community Care Health Plan of Nevada, Inc., an independent licensee of the Blue Cross and Blue Shield Association. Type at least three letters and we will start finding suggestions for you. We offer customized, one-source solutions that fit the changing needs of our national account employers and their employees. Behavioral health providers can be accessed directly by Anthem members. Employer Group: 800-467-1199/833-794-0312/833-848-8730 Practice Profile Update Form Get answers to your questions about eligibility, benefits, authorizations, claims status and more. We are here to help. For contact information including fax numbers for behavioral health requests and notifications, please visit the ContactUspage. Resources. 800-676-2583 (Eligibility) This video explains those options and helps you decide which works best for you. Our mission is to address the physical and behavioral health care of members by offering a wide range of targeted interventions, education and enhanced access to care to ensure improved outcomes and quality of life for members. Medicaid Preferred Drug List (Formulary) Anthem Blue Cross, Anthem Blue Cross and Blue Shield, and HealthKeepers, Inc. are Qualified Health Plans that offers such Plans through the Health Insurance Marketplace or your state exchange. We have been serving businesses like yours in Kentucky for over 80 years. Support Sections Forms 877-774-8592 (Individual) Talk to a registered nurse for help, day or night. . Knowing the essentials of how health insurance works can help you choose the health insurance plan thats the best option for you or your family. Connects you to resources and tools to support your employees' whole-health. For other issues, you can message the Provider Relationship Management team. Anthem Enhanced Choice fills the gap for independent contractors, part-time and gig workers, the recently unemployed, those not eligible for ACA subsidies, and others. Find out if you qualify. Anthem Blue Cross and Blue Shield Healthcare Solutions is the trade name of . Kentucky: Anthem Blue-Cross Blue-Shield of Kentucky: VEA: Wisconsin: . The Availity Portal offers healthcare professionals free access to real-time information and instant responses in a consistent format regardless of the payer. Medicare Supplement: 800-333-3883, Third-Party Liability Claims -Meridian: 800-645-9785, Blue Shield Life and Health Insurance: 866-510-8778, Blue Shield Medicare Advantage plan: 818-228-5014, Blue card number: Connect with a mental health professional to support you through challenging times. Llame a nuestro nmero de Servicio de Atencin al Cliente (TTY: 711). PHQ-9 (Patient Health Questionnaire for depression), Vanderbilt Assessment Scales ADHD Screening. Did you know that most questions and issues can be resolved by using the Anthem Blue Cross and Blue Shield Healthcare Solutions self-service tools? We promote an effective healthcare strategy that reinforces innovation, integration, and collaboration. These new provider numbers will be listed separately on the back of the member ID cards and should be used beginning January 1, 2019. 877-878-8668(Blue-Advantage), All Kids: Anthems broad provider network, focus on value-based care, and commitment to whole-person health offers you and your Kentucky employees innovative solutions for staying healthy. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. Availity, LLC is an independent company providing administrative support services on behalf of Anthem Blue Cross and Blue Shield Healthcare Solutions. Log In to Chat Now FAQ Find answers to questions regarding benefits, claims, prescriptions and more. Kentucky: Anthem Blue-Cross Blue-Shield of Kentucky: EMA: Florida: Florida-Blue: EMB: Ohio: . All prior authorizations will be managed by MedImpact. The new phone numbers are listed below and will go into effect on April 1, 2022. Every Anthem individual and family health insurance plan comes with $0 preventive care visits, $0 virtual care, $0 prescription coverage for many commonly used medications, and low out-of-pocket costs. You deserve employer health insurance that helps control costs, increase value, and improve productivity. Anthem Blue Cross and Blue Shield Medicaid (Anthem) will administer pharmacy benefits for enrolled members. How to change your PDC Contact DentaQuest at 855-343-7405. Individual: 844-421-5662, Iowa Providers: Learn how having cost-effective vision insurance can contribute to your overall health. Enter the name of the PCP you want in the PCP Name field. Demo Entry in Medical Billing; Charge Entry in Medical Billing; . Hours: Monday to Friday from 8 a.m. to 7 p.m. Eastern time. Did you know that dentists can see the early signs of many serious illnesses during routine dental exams? Backed by the power of blue (1 in 3 Americans carries a BCBS medical card*) were reimagining whats possible for every moment of health. Follow the steps below to make your change. 800-676-2583 (Eligibility) Use Availity to submit claims, check the status of all your claims, appeal a claim decision and much more. Our Provider Services department will answer your calls from 8 a.m. to 6 p.m., Monday through Friday. 1-855-690-7784 (TTY 711) Monday through Friday, 7 a.m. to 7 p.m. 1-866-864-2544 (TTY 711) Provider Services Call Provider Services for prior authorization/notification, member eligibility, claims information, behavioral health, interpreter services, pharmacy services, case management, general inquiries and recommendations that you may have about improving our processes and managed care program. We look forward to working with you to provide quality services to our members. Sydney Care is offered through an arrangement with Carelon Digital Platforms, Inc. Sydney Health and Sydney Care are service marks of Carelon Digital Platforms, Inc., 2023.