- Gabe. Reputation management Our client requested the website domain back and we granted his request. Listing and advertising your business in a Yellow Pages phonebook makes it difficult to track results and collect data on every lead it generates. - Gabe. All but one time the caller said they would not speak to me about his matter as I was not the one who owned the company, even though I am the office manager. Our client was satisfied with the end result. They are a terrible company. Blog: Business Directory Scams: Information? I filed a complaint already with the FTC. Also our client couldnt provide any details on who they spoke with on the cancel request. The concept, if it worked- would be awesome, in reality- it's a nightmare. Dubuque, IA 52003. That's all you need. Whether theyre looking for someone to repair a certain appliance, or a dress to rent for a wedding, they relied on the Yellow Pages for answers. We would like to work with you to rectify the situation. I used Thryve yellow pages for 2 years. Yellow Pages Digital Marketing service is an AWFUL service. Amira Irfan is a lawyer, a blogger and an entrepreneur. Try to cancel and they are still charging me. The only time I was able to reach Thryv was after the extension of our "contract" by 18 months. - Gabe. I believed the sale representative with held some information about payment from me, I didn't remember hearing or seeing this big of a monthly payment. To learn how to protect yourself, go to 10 Steps to Avoid Scams. A Blessing To Say The Least.Thank You Aleecia & Thryv. Based on this, Justuseapp Legitimacy Score for The Real Yellow Pages Is 93.7/100.. Its Rachel and Karin, your favorite Reputation Defenders at your service. See official rules for complete details. Thryv provides one phone number for customer service and does not answer the line. Privacy NoticeYour privacy is important to us. We had the privilege of speaking with our client to review their advertisement program. Dex Media Inc. announced Friday, June 30, that it has acquired private equity-backed Yelow Pages publisher YP Holdings LLC for undisclosed terms. Never jump into an agreement or contract with a stranger who calls you out of the blue. I MADE THIS REQUEST LAST MONTH AND WAS ASSURED VIA EMAIL THAT THIS WOULD NOT BE A PROBLEM. Hi Cesar, we are sorry to hear about your experience. Moving further, another one of the most important legal pages for websites is the Terms & Conditions page. It goes against our guidelines to offer incentives for reviews. Start With Trust. Hi Maria, I am sorry to hear about your experience with Thryv. To resolve this issue we agreed to a settlement on the current directory and put in a cancelation for the renewal. Cash n Go Buffalo mo. If you would like to send an email to [email protected] with more details, I can send this to our team for further assistance. Our experience is exactly as described in the other reviews. - Gabe. For the younger generations whose first instinct is to use Google, Google Maps, Facebook, or Instagram to search for a business online or a service provider near them, the brand Yellow Pages holds no bearing. In most cases we have read, faxing invoices makes it more difficult to track these scammers and will be their preferred method of contact. How the scam works: Scammers call companies claiming to represent Yellow Pages or another business directory, real or fabricated. Listings items ensure you stand out from basic listings, provide credibility, and target repeat/referral business. Absolutely disgraceful, I ordered dinner for my family and myself on my mcdonalds app and the whole order was wrong and disgusting aswell as a few items missing, I then tried to complain via the app and it wouldn't let me, so I then attempted to call the restaurant and got no answer, I rang 74 times over an hour. Complement your ad and maximize your visibility with Awareness Products. Verification can help ensure real people write reviews about real companies. Anyone under the age of eighteen is not permitted to use the Services. We work to advance government policies that protect consumers and promote competition. We tried calling the other number on the account we have but got a recording that no voicemail was set up. Thank you for the opportunity to work with our client. I'm not paying anything and have not recieved anything other than rude messages and an invoice for work that was never performed. Thryv your *** team is responsible for this and has done nothing except admit they messed up if your knowledgeable in marketing unverified listings cause issues with your overall ranking and how many times your business is brought up in search engines thank thryv *** team for not properly unlinking my yext account must be nice to not do your job correct and have a business take the fall just another big name little standards marketing business. Make certain yellow pages invoice is real - Jul 6, 1998 Updated Jul 6, 1998, 12:00am EDT. The worst business investment you can make. Instead, it forces your potential customers to go through YP.com first before finally arriving at your site. [] The FTCs website provides free information on a variety of consumer topics. The full inbox that I typically reach informs me that I need to call ************ if I do not get a call back within 24 hours. Do not commit right away. We have assured our client that her agreement has been canceled for the next issue. Thryvs award-winning software is helping over 45,000 businesses across the US, Canada and Australia transform how they do business and manage their customers. Posts to social media were garbage. Advertiser Support and Advertise with Yellow Pages. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. When I reached out to fix issues, I was told they would get back to me which they never did.I was promised that they would help me to get my account set up and running. Reset. And, it was one of the most trusted resources in terms of business listings. Is it really the best place to list and advertise your business, though? You can arrange to meet them if theres anything you want to discuss, such as reports and results. We are very excited to see how Thryv has helped your business, and even more excited that you can trust our team members, like Aleecia, to help you whenever you need it. Privacy Policy. 1 review US May 9, 2023 Wish I could give negative stars Wish I could give negative stars. Then told me I couldn't cancel the day I called in. i even had them close my account an paid in full an then they call you a month later sayin that paid or closed your account with them. Landed Gentry, opening after threats from Master Spez. If you need anything, please reach out to us! Laura Berman. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Salesman quoted me $5 a month for the listing and then recieved a bill for $500. The **************************** inbox is always full, even today.I will not pay for the extended contract as it is not something I agreed to, and I can demonstrate that I attempted to cancel well before the due date. Your enhanced business information is a feature utilized by search engines. Ending with the threat to turn to collections if we don't continue to pay the monthly bill. These reviews are enough to tell people that YPs no longer as reliable as it used to be. It's free! Thanks. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It was a very shady experience and I felt like I was getting ripped off. Hi Paul, we are sorry to hear about this, can you send an email to [email protected] with your account information and any other details you would like to provide? I was happy to hear that our team was able to assist you and resolved your issues. Hi Stacy, we are sorry to hear about your experience with Thryv. If youre looking for a store or service provider near you, Google will show you a complete directory listing of relevant businesses in your area based on proximity. Crazy To See So Many Negative Reviews On Here. The Yellow Pages telephone directory was once the backbone of advertising for Aussie businesses, but we are left wondering what it has left to offer in today's digital world. Hi Adam, we are sorry to hear about your experience with Thryv. I would never recommend this company to anyone. My father had a mobile home park and used Thryv to advertise in the yellow pages. A TOTAL RIPOFF! Three months ago, Thryv sent a notice saying I had 10 days to respond and cancel. Will be going after our credit card company to reverse charges next if we don't hear back from them this upcoming week. In other words, you can add your business's information to Yellow Pages name, address, phone number, hours of operation without paying a cent. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. and our BBB Scam Alert: This phishing scam claims a process server is looking for you, BBB Tip: Beware scholarship scams when searching for financial aid, International Association of Better Business Bureaus, BBB Tip: Directory scams fool businesses into fake listings. Glitched contacts on my Iphone so I now have up to 30 entries of the same person. Based on the reviews above, we can conclude that YP is not at all effective in helping small businesses and local establishments find potential customers. Anyone selling you advertisement should want the best for you and your business. I couldnt say enough about Thryv or about Kari. What is the "Yellow Pages" Scam? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Both are popular among the older demographics. Please begin by refreshing the page to see if your location populates the Near field. 2023 Trustpilot, Inc. All rights reserved. - Gabe. Who goes to YP anyway? Like the FTC on Facebook, follow us on Twitter, and subscribe to press releases for the latest FTC news and resources. Were going to give you a blow-by-blow description of how to get these negative reviews removed because the low ratings could be hurting your online reputation. I have reviewed the business response and accept this resolution. I Know This, Because I Tried Opening My Own Business By Myself Two Years Ago, And I Was Completely Lost. Now they are charging my clients their monthly fee EVERY day of the week and when I cancel the scheduled payments, even their card, they STILL get charged every day. YP.ca isn't one of them. They will reach out to client when that is resolved. Your local Better Business Bureau can assist you with finding businesses and charities you can trust. You will then be given choices as to which review guideline you believe has been violated. Partner with Thryv to surpass your customers expectations and fortify your online presence, all from a single login. They're a scam. She has no advertising rights or responsibility at my company. So What Can You Do? Hi DJ, we are sorry to hear about this. YP.com is Yellow Pages website, while the Real Yellow Pages app is its mobile application for helping people find local businesses. I signed up on May 11, 2023 for Thryv. Consumers who receive checks from the FTCs refund administrator for this matter, Gilardi & Co. LLC, should deposit or cash them within 60 days of the mailing date. How To Protect Your Business With Website Legal Pages. Whether customers are searching for you by name or by the products/services you provide, make sure theyll be able to find you. *No purchase necessary. I contacted ******** again, via email as she said I could reach back to her if need be, and ***************** emailed back, who is her supervisor and also said it's up to "care team." Make it easy for your customers to find you on Yellowpages. It should never feel like you dont know or understand the full story. I pay 250$ to help my dad start his website, then I pay another 360$ for the first month using this Thryv. If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. I'm done with them. The platform took three on-boarding calls to learn and by the time I finished my 3rd and realized it wasn't for me I was locked into a three-month contract. I also didn't get the initial investment which was 250$ back, just like they promise because they cut off some of their website features to lower my price down. I never signed up for extending nor does my contract state Auto extensions. At first I see the one lady serving "Sweetheart this and sorry baby that," but then I noticed something. Train staff. I have disconnected the phone number (and can provide proof) but Thryv wants to make it as difficult as they can for you to cancel so they can still collect their monthly fee. Because of my father's age, getting the document notarized will be difficult and also, why should we pay to have it notarized. Instead, he put an automatic reply email to mention that he is no longer working for yellowpage canada. Customers that pay early and on time, an when their system is down, they don't let customers know til the customer calls. Ready to start a Live Demo NOW? . Wouldnt you be more at ease working with an agency in your local area with whom you can work closely with? Back in the late '80s and '90s, the Yellow Pages was a staple in every household and was an advertising tool for businesses across all industries. If only I could give them ZERO stars! I couldnt say enough good things about this company. . - Gabe. Your tech support has been completely unhelpful even after i solved the issue for them i have included support request - #*******. We were able to speak with our client regarding this matter and supplied our client, while we were on the phone with him, the domain transfer code. Poor customer service.For years I've been trying to find out via phone and email why they keep removing my reviews on yellowpages.com, and still haven't gotten an answer. This small lovely town of Gulfport with it's diverse people deserve respect and to have a McDonalds or any establishment run with dignity. BBB is here to help. To report a scam, go toBBB Scam Tracker. New comments cannot be posted and votes cannot be cast. Search the Legal Library instead. Lastly, the renewal has been marked to cancel. TRI-STATE INDEPENDENT BLIND SOCIETY. This has been a terrible experience and I would like a refund for the $379.31 I spent on onboarding that didnt happen.Below is a list of reasons I believe I should be refunded:-The features didn't work or were lacking functionality - The competitor watch wouldn't load after adding in competitors - the social media management didn't have the capacity to crop photos - the calendar wouldn't load - my emails weren't going into my inbox - not user friendly - the branding options are extremely limited -The cost is astronomical - they dont mention that you dont get all of the extras like Thryvpay when you signup. YP always helps you get it done, in a snap. Hi Alan, thank you so much for your review. The WORST thing about this is that when I canceled they continued to bill me. Most reputable companies will not pressure you to enter into an agreement during your first conversation. Everyone's good at something, but if web design and development isn't in your wheelhouse, reach out to a professional web designer like Selah Creative Co.! Thank you. I found the listing management service to be excellent, however the CRM service is poorly designed and I had nothing but trouble trying to import contacts - even with tech support. 1068 Cedar Cross Road. 82 complaints closed in the last 12 months. Cookie Notice They're a scam. At that time we were told they had to run the ad through February, 2023. Lets take a look at what some of their previous clients say. When you sign up with YP, the company automatically enrolls you in its print program, leaving you with no choice but to keep your listings exclusive online. Well guide you through the process. 2021 Digital Resource LLC. It was our pleasure addressing our clients concerns. Our client was concerned as to why his website was cancelled however, we were able to advise him of the cancellation request he placed with our company in November 2022. Garbage company with garbage people. Our client was thankful for the outcome. It goes against our guidelines to offer incentives for reviews. FROM YPRe: DEX YPAmount due: $4,794.92 To date, you have shown an unwillingness to pay this just debt. I had to pay an onboarding fee of $379.31. Thryv truly has helped me get more organize with my business and makes my life so much easier. Archived post. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Stay engaged with automated messages that ask them back, stay in touch and request reviews. Again don't use their services. 4 days later Google suspended my account and I got taken off maps completely, this business is a fraud. My name is Alan Landy I am an owner of a construction company in Pittsburgh Pa. Exercise caution! We use dedicated people and clever technology to safeguard our platform. For being a media company, their communication is horrible. Looking for legal documents or records? Well make sure that every dollar you spend on our services will generate an optimal return for your business. Their business ethics and just overall practice has zero integrity. Or if your demo is complete, continue to explore Thryv! We will collect your information when you press 'next'. Under Dex Media, I always received a contract to review the yellow pages and approve and sign, but not with Thryv. 52 Poor 1.9 VERIFIED COMPANY thryv.com Visit this website Write a review 1.9 total 19% 2% 2% 77% Filter : Most relevant Daniel Ferraro US 3 days ago I used Thryve yellow pages for 2 years I used Thryve yellow pages for 2 years. Company is completely worthless. My account number is *********. Thank you for allowing us to reach out to our client to assist. 4 Reasons to Avoid Yellow Pages Online Marketing Services Search Optimization Before the digital age, people would scan through the Yellow Pages whenever they're looking for a service. I feel potential customers of Thryv need to be aware of this tactic. 2. The Real Yellow Pages. Thank you for allowing us to attempt to reach out to our client and resolve their concerns. The site is secure. Find out why: Even before the Yellow Pages made its way online, the company was already notorious for its expensive price points. The . . Thank you!We are excited to show you Thryv. On 07/22/2020 I received a letter that ****** was adding digital ad at no additional cost as part of my ****** contract. ********************** now says I owe over $2,500 for a service I do not want and that I attempted multiple times to cancel for three months before the end of our term. Click the "Create New Client Account" button. Complete your demo and enter to win the prize of your choice. You only need to make an account. JUST TO BE LET DOWN AND GOING AS FAR AS TO FIGURE OUT WHY THE ACCOUNT IS NOT RELEASED TO MY BUSINESS SO I CAN TAKE OVER YOUR COMPANIES CONTINUED NEGLIGENCE TO FIX THE ISSUE THAT IS PREVENTING ME TO HAVE ACCESS TO MY YEXT DASHBOARD, This is my sixth attempt to resolve a request that I put in over a month ago and I have email verification from a month ago.Your tech support has been completely unhelpful even after i solved the issue for them I have included support request - #*******Properly release my YEXT accountplease see attachedi tried again to see if there has been any change and even though i have figured out the issue ************** has failed to resolve itWhen i try to reset my password with YEXT login i get a Reset password from Thryv.