Customer Service sent me an email stating the following. Going back to their website advertisement, there was not one mention of the out-of-pocket cost being higher than ***. Please . consumers in Maryland and the licensed states listed here may contact Turo Insurance Agency at (415) 508-0283 or [email protected]. This helps customers understand what they are agreeing to and what to expect from Turo. Turo said I was past the 24 hr. See full non-discrimination statement with contact info. We looked up Turo and found that the website is receiving a high amount of traffic. Turo Phone Support It's not safe. Note: We are happy to help with locating information on Toro.com. I said that was impossible being that I rented hope a room at the SpringHill suites in ***. If I didn't pay within 30 days, they would report it to my credit. Submit a complaint and get your issue resolved. They implemented a chat feature last year for two departments that you can no longer reach by phone; billing is one of them (which up until a couple years ago used to be provided by phone by DOMESTIC based agents who were always friendly and rarely scripted). Their only response was that they trust their host and provided zero proof or explanation. Contact Turo customer support quickly and easily with Complaints Board. I informed them I would find an alternative solution to making a new booking through them.Turo support then proceeded to send me threatening emails about contacting local police and keeping all of my deposit if I didnt either return the vehicle immediately (?!) Note I have spoken to the at fault party on the phone and he confirmed his insurance company has covered all the damages. Then on June 8th a girl called me named Caribbeanqueen and informed me she had an accident. This was my first time using Turo and this particular host. When paid, I provided Turo with ALL of the information once again. Carculator. 55271. Learn how to meet Turo customer service by phone, video chat, or e-mailing. Customer Service . In other words the business took the guest's word over mine with evidence and a 5 start host. Nonetheless, after leaving work during a winter storm, I couldnt properly stop due to the bald tires and the car slid onto the sidewalk and a street sign. At that point, there were only some very high-priced sports cars available for rental. Touro University [email protected]. Live Chat - Homeowner Equipment Only. We did it right away so that the host wouldn't be put out. It would seem that the driver side corner of the trunk lid closest to the rear window did not align with the body panel when the trunk was shut and that I was being blamed for it. This was at an increased cost of around $250 (not including the $300 deposit) which I had not planned on and left me without a large amount of funds that were pre-planned for vacation expenses. Turo has received positive review on our site. But now, because we changed the reservation by one day, we were suddenly being charged more. Thank you for your interest in Turo. Apparently, my membership couldn't be approved, even though I've rented from them three times already this year and I've got a clean driving record, good credit score, and plenty of insurance. . I am writing to ask for assistance and file a consumer complaint with TURO. Find phone numbers, email addresses, and other contact information for resolving your issues. Because the car sits nearly on the ground there was no way to avoid the scraped bumper, even going less than 5 mph. On 12/29 I rented a car from a host on Turo. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. including Deleted Items. The host falsely accused me. I'm really grateful for their help. He was so rude that's why I asked for a supervisor. She later messaged me after the complaint saying she will have my account blocked and I will not get any money back. Happy holidays! If you are in imminent danger dial 911. Additionally, most credit card or private insurance companies do not cover any damage that might occur to the car. Corporations are allowed to enter into contracts, sue and be sued, own assets, remit federal and state taxes, and borrow money from financial institutions. Turo has left an official reply on this complaint. Can follow up with. Legal. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers. I chose the latter, so the total cost became $540. He's not a good person to rent from. Contact Information 116 New Montgomery St San Francisco, CA 94105-3607 Visit Website (866) 735-2901 Read Reviews Customer Complaints 1,452 complaints closed in last 3 years 1,286 complaints. The latest review, Terrible Experience with Turo: Car Problems, Poor Customer Service, and Refund Issues, I rented a vehicle using their app for a vacation from 12/18/19 to 12/24/19. My account was cancelled do-to a fraudulent claim. They even took pictures of ashes in the car as proof. Meet the team. Service 27 Value 27 Shipping 15 Returns 16 Quality 24 Please see email thread below between myself and TURO: Feb 3rd I said I wanted to handle the claim myself and asked TURO for the name of their insurance provider to do so. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I cant find a replacement at a good price and when I do I have no funds nor credit to buy because Turo/DMA claims has not paid the vdhicle off nor my loss of income payment . However ComplaintsBoard has detected that: Engaged management on the requestors request. I asked the host to summon the driver back and the driver returned with an attitude & driving like a bat out of h*** on the freeway with me and my children in his tow truck. Thus, this company has destroyed my driving record with insurance companies. Several positive reviews for Turo have been found on various review sites. I am so appalled at working with them and disgusted that a company would gaslight someone to this extent. They don't care about their customers and they don't even check their hosts. I have included the photos that were sent to me as their evidence against me. On 11/4 I found a nail in a tire. I have called Turo, tried the chat on their website and called the host multiple times since 11/4. Even though the other vehicle was much more expensive, Turo made it right by taking care of the difference for my inconvenience. Recent reviews. If you're thinking about renting from Turo, just be aware of this host, Best Deals. Finally, we were told that the only way to avoid the extra charge was to ask the host to send us a message saying they would waive it, and then take a screenshot of that message. The listing was for unlimited mileage and had no restrictions for leaving the area. I did a quick checkout of a few photos on Dec. *** salt/Snow. After returning of the vehicle she charged me a smoking fee and I messaged the owner explaining I did not smoke in her *** may have been on my shoes but I did not smoke in the car. So, the total cost became approximately $650. All other emergencies to speak with a live operator at any time, call Touros 24 Hour Hotline at 1- 88-Touro911 (1-888-687-6911). You will be a key member of our five-person strong Customer Support team and the main point of contact for Turo users in Australia on weekdays and weekends. I am very disappointed with this experience. Several customers have also expressed frustration with the inadequate insurance coverage offered by Turo, which can leave renters vulnerable to potential liability in the event of an accident or damage to the car. I immediately responded to the email and stated to Turo that I wanted to file a dispute regarding the invoice and also requested a phone call from the company and I was immediately locked out of my account so it prevented me from doing so. When I rent from Hertz, my deposit is returned to my credit card within 24 hours. It has been almost a month and a half, and Turo has still not been in communication with me to substantiate this fraudulent claim. I mean the passenger seat wasn't even bolted to the floor upon 2-3 days after returning the car *** made a claim with turo saying I scratched his bumper, I submitted my evidence showing I did no such thing and was told in 1 business week I would have a answer during this time *** said he would send a estimate to me and handle it out of the eyes of turo, he never sent this estimate, claimed his car was fine in a comment on my review of his rental it's now January, turo pulled $638.29 from someone's credit card (***) that is not in my name and does not even reside in the same state or sign or authorize such a transaction, I since have sent this person (***) $638.29 and turo locked my account with them and is refusing to answer why my account is locked, will not tell me what's going on with this dispute with *** after I submitted my evidence twice via email and numerous phone calls which they have acknowledged they are in possession of. Turo customer service stated in a follow-up email that I wouldn't be charged for towing charges. Tell me this is not insane to go from an original estimate of $127 to $1924.44 to fix a trunk alignment that *** not have been my fault to begin with? This account has been verified by Turo customer service / representatives through our verification process. Also, learn to use who Turo help center to resolve your car-sharing questions. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Once done charging, we noticed a flat. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity. After that I left a complaint under her profile about the situation. "Our decision is made" and nothing you say will change that was their response to a multiple 5-star guest. I hope that they can improve their services in the future to prevent this kind of situation from happening to other customers. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company. There was nothing I could do. The back story: In Dec/ January this year, we travelled to ***, *** to visit my family and rented a car through TURO. I paid $85 for a motel. . Again, I dropped off the car on 9:00 AM, got a review from him saying that the car was in perfect conditions, and then he uploads pictures of the car damaged on 5:00 PM, alleging that I was the one who damaged his car. Overall, I was very disappointed with my experience with TURO.com. I am asking for the block to remove from my account. Shifts alternate on a weekly basis w i Read more What you'll be responsible for Query Handling Turo: A Disappointing Experience - Don't Waste Your Time or Money, Disappointing Experience with Turo: Hidden Fees and Poor Customer Service, Disappointing Experience with Turo: Host Cancelled Reservation & Delayed Deposit Return, Mixed Experience with Turo: Good Rental with Guy, Bad Experience with Roman and False Smoking Charge, Mixed Experience with Turo: Great Service, Bad Host - Best Deals, Disappointing Experience with TURO.com: Poor Communication and Customer Service, Budget Car Rental Review: Hassle-Free and Affordable Experience in LA. When I asked for a supervisor, he said I was threatening him just because I asked for a supervisor. The host blamed me even though I expressed my concern multiple times and was rude to me over a mechanical failure due to a faulty battery and alternator issue. This is a truly unique opportunity to join the team at ground-level and build the future of Australian transportation. I had just started a new job so Turo was great!Unfortunately, I was in a weather-related accident with a Turo car in February. File a complaint. He advised hope and myself to not lock the door to leave the keys inside of the car with the door unlocked because that was his only set of keys.. hope then drove to *** in the car and did as advised. I feel that Turo and TPM mobile Auto spas are running a scam to get more money out of renters. I am a busy architect who doesnt have much time, so I had to drive with the flat tire, filling it every day for a whole week, risking up my life. Thus, I was in a prior weather-related accident in my own personal car and had the same insurance company do the same thing. At the very least, make sure you pick a very good host with lots of experience and good reviews. They claim this is an admin processing fee charge. I thought Turo would not stand for such a scam, but they immediately blocked my account and began unlawfully charging my credit card. When did he take his?I want my fee back from Turo. Careers at Turo. for Standard, if the damage claim is $7000, you would owe the first $500 of damage, and Turo covers the remaining $6500".. So this 'damage' could have already been there. The car was misadvertised and not the car displayed in the posting. I am also reaching up the health department for the clear poor disinfecting conditions on his cars. I am pretty sure I haven;t had ANY incident with the car, as I used it only to drive to the office on my week days. The crux of this complaint is Turos support of fraudulent representation. Now, I am currently having to contest this claim with the bank. Turo is an online car rental marketplace that connects car owners with people who need to rent a car. Shifts alternate on a weekly basis with the team. TURO does not want to take responsibility for their mistakes and just take advantage of their hosts. He came got the vehicle from my home. The host also confirmed he noticed and took the picture of the damage on May15 2023 by word through turo message. A few days later the snow cleared and it warmed up so i was able to wash the car. Not the renters nor the female who was driving but the girl friend who let travell rent the car for the other female friend. My pic is date and time stamped. If turo would have caught this I would still have my custom awd 2018 custom dodge challenger Gt. You can find contact details for Turo above. The way that this company does business is misleading, and puts customers in vulnerable positions to be charged beyond the rental fees for common everyday use-with no real recourse to appeal. During the trip, I had issues with two tires, and had to replace them against the wishes of the host. In conclusion, I will never use Turo again and I urge you to do the same. Turo will never help the guest, so be prepared for more hidden fees after the end of the trip. There is no other way to see this matter other than complete and utter fraud committed by the host and a gross mismanagement by Turo. When I realized that my jeep was being rented out at that time, I contacted Turo through their online support system. I'm writing to complain about services not rendered as stated. Still no sign of my deposit being returned.Being ill and travelling this week has been incredibly stressful, in addition to being a very expensive holiday week, Turo was really the icing on the cake. I allowed Turo to lease my vehicle for the summer (I was on as an independent contractor leasing my vehicle to them). I was completely shocked because both my wife and I are never smokers and we were traveling with two young kids. Every time I am giving the run-around or told that the other person Turo vs. the Host) needed to initiate the claim. The car was unsafe to drive due to electrical issues. We were not allowed to leave either until I provided the vehicle owner information to the shuttle driver and his manager. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. This account has been verified by Turo customer service / representatives through our verification process. I was so looking forward to my holiday travel plans, and Turo just went and ruined everything. The SUBJECT WAS UNPAID BALANCE . They're just out to make a quick buck, and they don't care about their customers at all. saying they had to cancel the trip. During the return DEC. 22 a blizzard and -30 degree weather hit the area I live in. And don't even bother trying to call their customer service - it's all outsourced to the Philippines, and they won't help you at all. The problem is Turo build me for damages to the car smoking in the car and numerous other frivolous claim's. These issues have led many consumers to seek out alternative car sharing platforms with better customer service and more transparent policies. I am filling a lawsuit against him, so if you had been trolled by him as well please hit me up here and I will get in contact with you. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Turo Customer Service. We are happy to assist you with: Product Registration, Identifying Parts, Product Questions and Maintenance Videos. During that time, Turos website advertised that all cars were insured. I was provided a picture of it along with an estimate of $127 to fix it ($27 for the damage, $75 for appraisal fee and $25 for processing fee).There were no other pictures provided, which I can only assume meant that there were no damages anywhere else on the vehicle (no damage on the trunk itself or damage/scratches/scraps to the rear bumper or signs of forced entry into the trunk that would have caused the damage reported). The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. In between Clearwater and Valemont our car got broke some mechanical error. I rented a car, on two occasions the car shut down on me. I also want to point out that the $630CAD insurance policy I purchased when hiring the vehicle, I have come to learn, is in fact not an insurance policy but a protection plan as they call it. After I sent turo the requested identification they should have immediately released my account. Carculator. On June 4th I rented my personal 2018 dodge challenger awd GT on turo to a guy named Travell. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Turo, Check out Turo's Instagram pictures and videos at. I drove the car normally. The pictures they sent doesnt suggest any smoking occurred nor did they mention a smoke odor in the car. It is a total scam and not worth the risk. On the other hand, with Turo, I had to bring the car back to the owner's place and then take a taxi back to the airport for $60. They have not even told me what the *** actual cash value is yet?. Date: 12/26/2022 Canceled Booking 2 hours prior to scheduled time. When we got the van, the host took a plethora of pictures and uploaded them right away to the Turo app. Over 2 hours south of ***, where I was residing WITHOUT my vehicle. He must have gotten mad and wanted revenge. Through further investigation it turns out Turo will remove bad reviews for hosts. Table of contents. We wasted so much time trying to sort everything out, and it just wasn't worth it. If you need to speak to campus securityduring office hours call646-565-6000 ext. I conformed to their request, and paid the collections agency myself, fearful for a bad report to hit my credit when I have struggled so much through 2020 as it is. Turo Review: A Big Scam, Not Safe for Customers, Beware! They don't even check their hosts. I have tried contacting TURO multiple, numerous times via email (I do have documentation to prove this), however after promptly selling this to a debt collector they will not respond to my emails. Turo said the damaged picture was taken on May9 2023, and charged from my credit card when I am still disputing. When I returned the car, they scanned it again and bused me back to the terminal. I prepaid $978.17 to rent a 2018 Tesla Model 3 from Turo from Dec 26-Jan 1, 2023 with insurance.On Dec 28, 2022 the vehicle ran low on power so I called Turo to request assistance.After 2 hours was told there was no driver available. Then, I decided to check out Budget at LAX Airport. It's really suspicious that the host had pictures of an ash-filled cup holder and console. For out-of-stock items on Toro.com please see a local independent authorized service dealer or home improvement retailer for inventory, Customer service does not have additional information on out-of-stock inquiries. Email Support. I called Turo and was not able to speak to a human, only a voicemail. Turo Customer Service Overview for Car Owners and Tenant; Sydney, New South Wales, Australia. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. On 12/28 Turo charged my debit card the $275.53 fee without my permission which I have already disputed with my bank. Thank you for your attention to this matter. While a clear, well defined SOP is necessary, we teach to understand and address the inquiry. Turo rental policy states the renters driver license and credit card must match. I uploaded my pics when I dropped off the car." It was not worth the hassle and extra cost. They took weeks to get back to me, and every time I tried to contact them to ask for an update, they told me that they would put in a request for one of their executive team to respond to me, and I would hear from them in 48 hours. Learn how the rating is calculated 15 complaints | 9 reviews . I have been in business with the company TURO since a few months ago. the owner/ host scolded me and blew my phone up saying turo never contacted him. I couldn't talk to anyone on the phone about my situation, because they would not call me, and they acted like our prior email conversations never happened.